Return Policy

 

Return Policy

At Ellara Grace, we want you to be completely satisfied with your purchase. If you're not, you can return your items in accordance with our return policy outlined below:

1. Return Period

You can return your items within 14 days of receiving your order. Please ensure that the return is initiated within this timeframe.

2. Condition of Returned Items

  • Items must be unworn, unwashed, and in their original condition.
  • Tags and packaging (if applicable) must be intact.
  • Items that are damaged or show signs of wear may not be eligible for a refund.

3. Return Address

All returns must be sent to the following address:

Aventis Brands GmbH
Schulhausstrasse 1
8834 Schindellegi
Schweiz

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item without tracking.

5. Refund Process

  • Refunds will be processed to your original payment method once the returned item is received and inspected.
  • Please allow up to 7 business days for the refund to appear on your statement after processing.

6. Non-Returnable Items

Certain items, such as personalized products, undergarments, or clearance items, may not be eligible for return. These exclusions will be clearly stated at the time of purchase.

7. How to Initiate a Return

  • Contact us via [email or contact form] with your order details and reason for the return.
  • We will confirm the return details and provide any additional instructions.

If you have any questions or need further assistance, don’t hesitate to contact our customer service team at support@ellaragrace.com.

We appreciate your understanding and look forward to assisting you! 😊